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Things to Remember When Acquiring a Computer Technician’s Assistance

April 16th, 2011

If you encounter a computer problem or an issue that you haven’t ever met yet while using your PC, don’t call a computer technician too quickly. Try to see if you can fix the problem yourself. Use basic troubleshooting techniques in doing so. If you feel like you have done your best and that any step you take further may be detrimental to your PC’s health, then that is the right time to call a technician.

When dealing with a technician, always remember that there are three things that he needs to analyze before he can proceed to fix your PC: it is a combination of hardware, software, and operator, which is you. Yes, you are part of the troubleshooting process since he needs to gather information from you and he also needs to know how you used your computer prior to the issue. This is where you can help him immensely by cooperating with whatever he needs and telling him every bit of information he needs to know.

Truthfully, a technician, skillful as he is, needs some assistance of you of some sort. What he needs from you are basic information that he wouldn’t otherwise get by just analyzing the PC. What you need to do, therefore, is to help define the problem according to how you see it. Don’t just say that your computer became “slow” or “unresponsive”, figure out exactly in what parts it did become slow. Ask yourself the following: What actions are you usually doing that makes you say your PC is slow? Do you mean you only have slow Internet but not a slow PC? Did you install anything new or added something recently to your computer? Provide the technician answers that are straight-to-the-point.

Many people are guilty of the error of being non-participating in trouble-shooting the problem, and worse, they confer to their friends the problem when these people don’t really know anything about computer repair and no one knows your computer more than you do. Just trust the technicians on this one and avoid asking friends for help.

Let’s say you’ve now determined your problem. Before you even go to get computer help, decide how much the problem is worth to you. A very basic guideline is this: if repairing the PC problem is near the cost of just buying a new computer, then don’t do it. Also, it would be best if you can contact someone you can trust so that they can offer you the best deals around.

laptop repair

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Tips on home computer repair

February 16th, 2011

If your computer is experiencing troubles, it is not always necessary to contact a local repair service. This is mainly because not all problems are severe and some of them can be fixed easily. You must understand the common problems that occur with your computer at home and the different ways on how it can be fixed before you decide to hire a technician.

Be sure to make a data backup before you start your home computer repair. You can consider using a USB or external hard drive to recover all the data that are stored in your computer. The good thing about this is that your data is saved when something goes wrong during the repair. You also have to be aware of the infections on the computer. Some of the infections are viruses, malware and spyware. Most of the time, they are the main reason why computers fail. These infections are characterized by slow response of computer to commands, programs acting erratically and unexpected loss of files.

When you experience these issues, then the home computer repair will not be difficult. You can be able to fix it for about an hour or more. Always check to make sure that all your OS automatic updates are turned on. Install an anti-virus program and run it in your computer. Perform a scan to remove all the infections in your computer. When all the infections are removed, your computer will surely work properly again.

Another problem that your computer may face is hardware failure. This is a more serious problem compared with infections. When this happened, a home computer repair will be needed immediately. The parts of a computer usually last for about five to seven years depending on the usage. The more often the computer is used, the sooner the parts will need to be replaced. Some of the hardware that usually fails is the hard drive, SPMS, and RAM. When the computer is heavily used, the part that fails is the SPMS. Constant heating and cooling is the reason why RAMs are damaged. For the hard drive, they can malfunction anytime.

When your computer starts to freeze and restart randomly, then it only indicates that there is a hardware failure. You will be given a lot of warning signs before the hardware shuts down for good so when you see the symptoms take immediate action and address the problem as soon as possible to prevent further damage on your computer.

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